We understand that plans change, and we strive to be as accommodating as possible while ensuring the sustainability of our programs. Below is our refund policy for workshop cancellations:
Refund Eligibility:
- 14 Days or More Before the Workshop: Full refund minus a $25 administrative fee.
- 7–13 Days Before the Workshop: 50% refund of the registration fee.
- Less Than 7 Days Before the Workshop: No refund, but participants may request a credit to apply to a future workshop within one year.
- No-Shows: No refunds or credits will be issued.
Rescheduling & Credits:
- If a participant cannot attend due to an emergency, they may request a credit to use for a future workshop (subject to approval).
- Credits must be used within 12 months and are non-transferable.
Workshop Cancellations by Ackerman:
- If Ackerman cancels a workshop for any reason, registrants will receive a full refund or may opt for a credit toward a future event.
How to Request a Refund:
To request a refund or credit, please contact us at communitytraining@ackerman.org with your registration details.